Återbetalningspolicy

Last updated: July 2026

Because every No Soft Souls item is printed to order just for you, we handle returns a little differently than a big-box store. Please read this policy before you order.

1. Size and change of mind

We do not accept returns or offer refunds for the wrong size, fit, or a change of mind, because each item is made to order especially for you. Please check the size guide carefully before placing your order – if you’re between sizes or unsure, feel free to email us first and we’ll help.

2. Damaged, faulty, or wrong items

If your order arrives damaged, defective, misprinted, or you received the wrong item, we’ll make it right. Contact us within 14 days of delivery at contact@nosoftsouls.com with:

your order number, and
a clear photo of the item and the issue.

Once we’ve confirmed the problem, we’ll send you a free replacement or issue a full refund – your choice. You won’t need to ship the faulty item back unless we specifically ask.

3. Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for the refund to be processed, plus any additional time your bank or card provider needs to post it to your account.

4. Cancelling or changing an order

Need to cancel or change an order? Email us as soon as possible. Because items go into production quickly, we can only cancel or change an order before it enters production. Once production has started, the order can’t be cancelled.

5. Lost or delayed packages

If your tracking shows your package is lost or stuck, contact us and we’ll investigate with the carrier and help get it sorted, including a replacement where appropriate.

6. Incorrect address

Please double-check your shipping address at checkout. We can’t be responsible for orders delivered to an incorrectly entered address, but if something goes wrong, contact us and we’ll do our best to help.